Terms & Conditions

Last updated: October 2025

1. Definitions

Company: “Black Car Service Worldwide” (“we,” “us,” “our”).
Client: You, the person or organization using or booking our Services.
Booking: A confirmed reservation for Services.
Vehicle: The automobile, limousine, or transport fulfilling your Booking.

2. Booking & Confirmation

How to Book: Request via website, email, or phone. All bookings are subject to availability.
Confirmation: We confirm by email or SMS with pick-up time, vehicle type, rate, and other details.
Amendments: Changes must be made at least 24 hours prior to pick-up and are subject to availability and potential fees.

3. Rates & Payment

Quoted Rates: All prices are all-inclusive, but when it comes to tolls or parking fees, these may be added separately. Gratuities are not mandatory but added for your convenience and can be reduced or modified at your liking by calling our dispatcher service.
Payment Methods: We accept major credit/debit cards or approved corporate accounts. Payment is pre-authorized and is due at service completion unless otherwise agreed.
Pre-Authorizations: All trips are pre-authorized from a week prior to 24 hours before the pick-up time. If a pre-authorization cannot be made and we cannot reach the booker, the trip will automatically be cancelled.
Late Payment: A 1.5% monthly late fee applies. We may suspend services for unpaid balances.

4. Cancellation & No-Show Policy

Client Cancellations: You can cancel regular vehicles (sedan, SUV, luxury SUV) up to (3) three hours before the scheduled time. Cancellations made less than that result in a full charge. For larger vehicles such as Sprinters, cancellation policies vary depending on the occasion — from one day to a week prior — and are stated at the time of reservation. Please refer to your booking confirmation for specific details.
No-Shows: For airport pickups, we monitor flight status and adjust as needed when notified of delays. No-shows are defined as failure to appear within 1 hour for domestic flights and 1.5 hours for international flights of the scheduled pickup time without prior notice. For pick-ups outside the airport, the window is 45 minutes in which 30 min are charged as overtime.
Company Cancellations: In case of driver, vehicle, or force majeure issues, pre-payments are refunded in full.

Wait Time Policy

Complimentary wait time for domestic airport pickups is 30 minutes and 60 minutes for international flights after the plane has landed. For all other trips, a 15-minute grace period applies. After the grace period, waiting time will be charged in 15-minute increments based on the vehicle’s hourly rate.

Safety & Conduct

Our chauffeurs reserve the right to refuse service to anyone who appears intoxicated, abusive, or poses a threat to safety. Smoking, vaping, or illegal substances are strictly prohibited in all company vehicles. Any damage to the vehicle caused by a passenger will result in a minimum $250 cleaning or repair fee.

Liability

While we strive to maintain punctual and reliable service, Black Car Service Worldwide is not liable for delays caused by weather, accidents, traffic conditions, or circumstances beyond our control. We are not responsible for lost or damaged personal items left in vehicles. Passengers are responsible for ensuring all belongings are collected upon exit.

Refunds or service adjustments are considered only in cases of clear and verifiable service failure. Minor inconveniences, differences in personal expectations, or situations beyond the chauffeur’s reasonable control do not qualify for compensation. A chauffeur arriving up to 15 minutes later than scheduled due to unexpected traffic or incidents will not automatically justify a refund, though each case may be reviewed individually.

Our chauffeurs are instructed to arrive approximately 15 minutes prior to the scheduled pick-up time as a professional courtesy. We encourage clients to schedule their pick-up with a similar time allowance to ensure flexibility and avoid unnecessary stress in case of unforeseen events.

Affiliate and Partner Services

Black Car Service Worldwide may coordinate rides through trusted affiliates to meet client needs in other regions. These affiliates are carefully vetted and operate under the same standards of professionalism, but are independent operators. The Company is not liable for acts or omissions of third-party affiliates beyond reasonable control.

5. Client Responsibilities

Accurate Information: Provide correct pick-up/drop-off details, passenger count, and special requests.
Identification: We require a valid ID at the time of booking to verify credit card ownership and the signature of service agreement documentation.
Conduct: Respectful behavior is mandatory. Abusive or unsafe conduct may result in trip termination without refund.
Luggage & Belongings: You are responsible for securing valuables and ensuring your luggage matches the vehicle’s capacity. We are not responsible if the luggage does not fit. Luggage cannot be placed in the cabin or front seat area. If unsure, clients may contact our dispatch to confirm the most suitable vehicle for their needs.

6. Service Standards & Liability

Performance: We aim to provide timely, courteous, and safe transportation at all times.
Liability Cap: The Company’s total liability for any claim is limited to the amount paid for the specific booking concerned.
Excluded Damages: We are not responsible for indirect, consequential, or incidental damages, including but not limited to missed flights, meetings, or opportunities due to events beyond our reasonable control.
Vehicle Damage: The client is responsible for any damage or excessive cleaning costs resulting from passenger actions.

7. Health & Safety

Compliance: All chauffeurs follow traffic laws and local safety regulations.
Sanitization: Vehicles are cleaned regularly; extra sanitation available on request.
Contagious Illness: Service may be refused if a passenger displays symptoms of contagious illness.

8. Privacy & Data Protection

For details on how we handle and protect your information, please review our Privacy Policy.

9. Intellectual Property

All website content, including text, images, and logos, is the property of Black Car Service Worldwide or used under license. Unauthorized copying or distribution is prohibited.

10. Governing Law & Disputes

These Terms are governed by the laws of California. Any disputes will be resolved by binding arbitration in San Diego County, in accordance with AAA rules.

11. Severability & Waiver

If any provision is found invalid, the remaining provisions shall remain in effect. Our failure to enforce any right or provision does not constitute a waiver.

12. Changes to These Terms

We may update these Terms at any time. Updates take effect upon posting on this page. Continued use of our services indicates your acceptance of the revised Terms.

Contact Us

Questions? Email us at [email protected] or call (858) 379-5466.